According to the CDC:

1. Cleaning removes germs, dirt, and impurities from surfaces or objects. Cleaning works by using soap (or detergent) and water to physically remove germs from surfaces. This process does not necessarily kill germs, but by removing them, it lowers their numbers and the risk of spreading infection.

2. Disinfecting kills germs on surfaces or objects. Disinfecting works by using chemicals to kill germs on surfaces or objects. This process does not necessarily clean dirty surfaces or remove germs, but by killing germs on a surface after cleaning, it can further lower the risk of spreading infection.

3. Sanitizing lowers the number of germs on surfaces or objects to a safe level, as judged by public health standards or requirements. This process works by either cleaning or disinfecting surfaces or objects to lower the risk of spreading infection.

Source: CDC https://www.cdc.gov/flu/school/cleaning.htm

Yes! All units, whether an apartment or office, must be unoccupied and vacant without personal effects. We only service vacant units. Ideal is on move-out or movie-in.

If you have an unoccupied vacant unit, whether an apartment or office, that you would like sanitzed, please contact us for more information.

We are not cleaners and do not provide cleaning services. We recommend you contact companies that specialize in cleaning carpets or upholstery. We come in AFTER a unit has been clean and/or disinfected to sanitize the apartment or office and remove up to 99.9% of germs cleaning and disinfecting leave behind. We sanitize without chemicals and do not leave any chemicals or dangerous vapors behind. However, units must be cleaned prior to our entry.

Uncleaned units will not be serviced and the fee will not be refunded.

Yes! Please read Question #1. Sanitizing is most effective after cleaning. Cleaning should be your first step to remove dust, garbage, and other dirt on surfaces. This includes carpet and upholstery. Cleaning works by using soap (or detergent) and water to physically *remove* germs from surfaces (1) when done properly--which in most cases it is not, even by professional cleaners. Rags are often carried from one surface to another, carrying germs from one place to the next. Even when done properly, this process does not necessarily kill germs, but by removing them, it lowers their numbers and the risk of spreading infection.

Ideally, your cleaners will use disinfectants. Disinfecting kills germs on surfaces or objects. Disinfecting works by using chemicals to kill germs on surfaces or

objects. This process *does not necessarily clean dirty surfaces or remove germs*, but by killing germs on a surface after cleaning, it can further lower the risk of spreading infection. (2)

This is why sanitizing is absolutely essential. Sanitizing lowers the number of germs on surfaces or objects to a safe level, as judged by public health standards or requirements.(3) We use 327 degrees Farenheit steam to kill remaining germs, a powerful jet stream to manage it, and industrial paper towels--not rags--to dry them. We also discard the paper towels after each surface.

Here are the CDC recommended guidelines & resources:

- Cleaning And Disinfecting Your Home: https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/disinfecting-your-home.html

- Cleaning And Disinfecting Your Home Downloadable PDF​: https://www.cdc.gov/coronavirus/2019-ncov/downloads/disinfecting-your-home.pdf

- List N: Disinfectants for Use Against SARS-CoV-2: https://www.epa.gov/pesticide-registration/list-n-disinfectants-use-against-sars-cov-2

(1)(2)(3) Source: CDC Source: CDC https://www.cdc.gov/flu/school/cleaning.htm

Any and all personal effects including but not limited to books, papers, and electronics must be removed from the surfaces that will be sanitized. Surfaces included in the checklist that contain these personal effects will not be sanitized. No exceptions. Be sure to download the pre-appointment checklist when you book.

Download the pre-appointment checklist when you book. All units must be cleaned no more than 48 hours prior to appointment. See our page on How It Works and Who We Work With.

Contact us if you have any questions or concerns.